Setup & Support
Setup. For users of Accordance Library or only a few modules, installation and setup is relatively simple. The Accordance Bible Software uses a MindVision installer that automates the installation process; users only have to enter the codes for the modules or collections they have purchased. Entering these codes, however, can become tedious for users who own a significant number of modules on the Scholar's Collection and Bible Reference CD-ROMs. It would be greatly appreciated if OakTree could make available more master codes that unlock collections of books frequently purchased together or, at least, allowed users to enter these codes before installation commences.
While there can be some complications at setup for users with older Accordance CD-ROMs (v.5 or earlier) who are migrating from OS9 to OSX or who intend to use their software in OSX but want to maintain support for Classic, the Accordance 6 software is worry-free in this regard. It installs easily on PPC and 68K Macs. The instructions for the different setup and installation options for earlier Accordance versions are available on the Accordance website. Users can also update their CD-ROMs to those that have Accordance 6 or the forthcoming Accordance 7 software.
For Windows and Linux users, installation of Accordance Bible Software requires that they first install emulation software. OakTree recommends and provides Basilisk II, a free program that emulates a 68K Mac in Windows or Linux. There are a few, relatively minor drawbacks though. Some non-essential features available in the OSX version of Accordance Bible Software are disabled in emulation; the program is not nearly as attractive or as fast in emulation; and, there can be some technical issues from time to time. Still, especially now that OakTree provides technical support, I can recommend it. In particular, scholars will probably find that the Scholar's Collection Core Bundle for Basilisk II is an excellent complement to a Logos book collection.
Updates to Accordance Bible Software are available on the website and may include fixes to the core program (such as v.6.0 to v.6.1) or revisions and corrections to modules. Updates are free for download or $10 for a CD-ROM. Unfortunately, Accordance does not have automatic updates; hopefully OakTree will add this capability in future product releases.
Upgrades to Accordance Bible Software must be ordered directly from OakTree or other Accordance retailers. OakTree has now implemented an online ordering service that makes the process quick, easy, and secure. Upgrades are usually major changes to the core program from one version to another (such as v.5 to v.6). They are not free but still relatively inexpensive.
Basilisk II is available from OakTree or TorahResource.com.
Support. There are three main support options for Accordance users. First, users can consult the thorough and easily readable PDF manuals. Second, there are troubleshooting FAQs, demos, help files, and forums available on the Accordance and Accordance Exchange websites. Third, OakTree provides technical support by email or telephone. Unfortunately, long distance charges apply to technical support calls outside the 407 area code.
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